Shipping policy
SHIPPING PROCESS
It will take 2-4 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 4 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
COURIER PHONE NUMBERS
| COURIER | PHONE | GET HUMAN INSTRUCTIONS |
|---|---|---|
| USPS | 1-800-275-8777 | Press 0 , then 0, then press 5, then 5, then 2 |
| FedEX | 1-800-463-3339 | Keep saying "Speak to a representative" at each prompt |
| UPS | 1-800-742-5877 | Press 0 at each prompt, ignoring messages |
| Canada Post |
|
Press 0 at each prompt, ignoring messages |
| DHL Express | Varies by country | Click here for customer support |
| Hongkong Post Speedpost | 852-2921-2222 | Press 8, then press 5 |
| GLS | Varies by country |
Click here for customer support |